Skip to main content

​
Overview

The Online Customers page shows all users currently connected to your network, whether through Hotspot or PPPoE. This provides real-time visibility into network usage.

​
Accessing Online Customers

Two ways to access:
  1. From Dashboard: Click the View button on the “Online Customers” stat card
  2. From Sidebar: Click Online Customers in the navigation

​
What You See

The Online Customers page displays active sessions:
ColumnDescription
Account NoCustomer identifier
PhoneCustomer phone number
IP AddressAssigned IP address
MAC AddressDevice MAC (Hotspot)
Session StartWhen connection began
Data UsedBytes uploaded/downloaded

​
Real-Time Monitoring

The online customers list reflects the current state. Refresh the page to get the latest data.

​
Session Information

Each active session shows: 
Session ID: Unique identifier for this connection
Customer: Account number and phone
IP: Assigned IP address (e.g., 10.10.0.50)
Start Time: When customer connected
Duration: How long they've been connected
Data: Upload/Download statistics

​
Hotspot vs PPPoE Sessions

​
Hotspot Sessions

CharacteristicDescription
DurationLimited by voucher validity
DataMay be capped by plan
DeviceIdentified by MAC address
LocationConnected to specific NAS

​
PPPoE Sessions

CharacteristicDescription
DurationUsually persistent
DataBased on profile limits
DeviceCustomer router/modem
AuthenticationUsername/password

​
Actions

View Details

See complete session information

Disconnect

Forcefully end a session (if supported)

​
Understanding the Data

​
Data Usage

Upload (TX): Data sent by customer
Download (RX): Data received by customer
Total: Upload + Download

​
Session Duration

Duration = Current Time - Session Start Time
Displayed as: HH:MM:SS or Days/Hours/Minutes

​
Use Cases

Identify unauthorized devices or suspicious sessions
Monitor peak usage times and connection counts
Verify customer connections when troubleshooting
Identify high-bandwidth users
Search online customers by:
  • Account Number
  • Phone Number
  • IP Address
  • MAC Address
Use IP address search to quickly identify who is using a specific IP

​
Dashboard Integration

The Online Customers count appears on the dashboard stat card:
  • Shows current count
  • Includes 24-hour activity sparkline
  • “View” button links to this page

​
Troubleshooting

IssuePossible CauseSolution
Customer shows online but can’t browseDNS or routing issueCheck firewall and DNS settings
Duplicate sessionsReconnection without proper logoutClear old sessions
Customer not showing as onlineRADIUS accounting issueCheck RADIUS connectivity
Very long session durationPPPoE keepalive working correctlyNormal for PPPoE

​
Best Practices

1

Regular Monitoring

Check online customers periodically to understand usage patterns
2

Peak Analysis

Note peak connection times for capacity planning
3

Anomaly Detection

Watch for unusually high connection counts or data usage

​
Technical Details

​
Session Tracking

Sessions are tracked via RADIUS accounting: 
Accounting-Start: Session begins
Interim-Update: Periodic usage updates
Accounting-Stop: Session ends

​
Data Sources

ModeSource
HotspotMikrotik Hotspot + RADIUS
PPPoEMikrotik PPPoE Server + RADIUS

​
Next Steps

Customer Management

Manage customer accounts

Dashboard

View overall statistics