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Overview

You can manually send SMS notifications to customers for:
  • Custom announcements
  • Promotional messages
  • Individual customer communication

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Sending a Notification

1

Click Send Notification

Click the Send Notification button at the top of the Notifications page
2

Select Customer

Choose the recipient customer from the dropdown
3

Compose Message

Type your message in the text field
4

Send

Click Send to dispatch the notification

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Message Guidelines

Standard SMS: 160 characters. Longer messages split into multiple SMS.
Use clear, simple language that customers understand
Include your ISP name for recognition

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Message Templates

  • Payment Confirmation
  • Plan Activation
  • Low Balance
Hi [Customer], your payment of KSh [Amount] has been received. 
Balance: KSh [Balance]. Thank you for choosing [ISP Name]!

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Troubleshooting

IssueSolution
SMS not sendingCheck SMS provider configuration
Wrong numberVerify customer phone number
Delivery failedCheck SMS provider balance
Ensure you have configured your SMS provider in Settings before sending notifications.