Overview
PPPoE (Point-to-Point Protocol over Ethernet) customers are fixed-line subscribers who connect using username and password authentication, typically for home or business internet.Customer List
The PPPoE Customers page displays:| Column | Description |
|---|---|
| # | Row number |
| Account No | Unique identifier |
| Username | PPPoE login username |
| Phone | Customer contact number |
| Profile | Assigned internet plan |
| Joined | Registration date |
Adding a PPPoE Customer
1
Click Add Customer
Click the Add Customer button
2
Enter Details
Fill in required fields:
- Username (for PPPoE login)
- Phone Number
- Other optional details
3
Assign Profile
Select an internet plan/profile for the customer
4
Save
Click Submit to create the account
PPPoE Authentication
When a customer connects via PPPoE:Customer Details
Click on a customer to view:- Account information
- Assigned profile/plan
- Connection history
- Current session (if online)
- Account balance
Managing Profiles
Each PPPoE customer has an assigned profile that defines:| Setting | Description |
|---|---|
| Download Speed | Maximum download rate |
| Upload Speed | Maximum upload rate |
| Data Limit | Monthly data cap (if any) |
| Validity | Subscription duration |
Searching Customers
Search by:- Account Number
- Username
- Phone Number
Customer Actions
View Details
Full customer information
Edit Profile
Change assigned plan
Disconnect
Force disconnect active session
PPPoE vs Hotspot Customers
| Aspect | PPPoE | Hotspot |
|---|---|---|
| Authentication | Username/Password | Phone/Voucher |
| Connection | Persistent | Session-based |
| Device | Router/Modem | Any WiFi device |
| Billing | Monthly subscription | Per-voucher |
| MAC Address | Not primary | Important identifier |
Connection Status
Monitor customer connections:| Status | Meaning |
|---|---|
| Online | Currently connected and authenticated |
| Offline | Not connected |
| Expired | Profile/subscription has ended |
Troubleshooting
Customer Can't Connect
Customer Can't Connect
- Verify username and password are correct
- Check if profile has expired
- Ensure RADIUS server is reachable
- Verify PPPoE server is running on Mikrotik
Slow Speeds
Slow Speeds
- Check assigned profile speed limits
- Verify there are no bandwidth queues
- Check for network congestion
Frequent Disconnections
Frequent Disconnections
- Check PPPoE keepalive settings
- Verify customer router settings
- Check for line quality issues
Bulk Operations
For managing many customers:- Use the search/filter to find specific customers
- Consider CSV import/export for bulk updates (contact support)
- Use the API for automation
Best Practices
Strong Usernames
Strong Usernames
Use unique, memorable usernames (avoid simple ones like “user1”)
Secure Passwords
Secure Passwords
Generate strong passwords or allow customers to set their own
Timely Renewals
Timely Renewals
Send renewal reminders before subscription expires